Covid-19 - Opening under Alert Level 2

The Duke of Marlborough at Alert Level 2

We like everyone in the hospitality and tourism industry are delighted to be open again all be it under the constraints of alert Level 2.  So a quick overview of what this means for The Duke and any other changes we have had to make as a result of the impact of Covid - 19

 

Opening Hours

The accommodation and restaurant will be open Wednesday through Sunday night (closed Monday, Tuesday).  The office admin and accommodation team will be around to answer your calls and emails on Monday and Tuesday, but you can’t stay the night or dine with us sorry!

Restaurant

Under the alert level 2 restrictions we have made some changes to our restaurant including

- Limiting groups to 10 people and 100 at most in the restaurant.

- Single Server for each table

- Contact tracing for all guests

- Spacing between each table.

- Changing our cleaning processes to ensure more stringent controls

This may make service a bit slower but please be patient with us and we would recommend booking.

Takeaway

Wednesday through Sunday we will continue to offer a takeaway menu.  No delivery sorry.

Breakfast

Our restaurant will be open for in house guests only to purchase breakfast, however we have had to make some changes to comply with Alert level 2 which includes no Buffett breakfast offerings.  Our team will update our guests on arrival 

 

While staying in our Hotel and dining at our restaurant

Please respect the new normal

- don’t congregate in groups

- keep space when lining up or queuing in the restaurant and check-in

- keep your physical distance between our staff and other guests

- and if you feel sick please come another time.

 

Accommodation guests:  If you start to show any of the symptoms of  Covid-19, please stay in your room and call Healthline on 0800 358 5453.  Please also let reception know via phone.   Anyone that is in your room should also isolate themselves there.  

 

We will continually review the requirements and recommendations under alert level 2 and make any changes required.  As we begin to better understand the wider consequences of Covid - 19 on our industry and business we will also make the necessary adjustments to ensure we continue to be a sustainable and productive business for our staff and community.  Check back here for updates or give us a follow on our social for up to date info.  

Thank you for your ongoing support to our business it means a lot.

The Duke Team

 

And as a reminder some general advice on health

Cough or sneeze into your elbow or by covering your mouth and nose with tissues.

• Put used tissues in the bin or a bag immediately.

• Wash your hands with soap and water often (for at least 20 seconds).

 • Try to avoid close contact with people who are unwell.

Don’t touch your eyes, nose or mouth if your hands are not clean

. • Avoid personal contact, such as kissing, sharing cups or food with sick people.

• Clean and disinfect frequently touched surfaces and objects, such as doorknobs.

• Stay home if you feel unwell.

• Call Healthline on 0800 358 5453 if you have any symptoms COVID-19

 

Symptoms of Covid-19

a cough
a high temperature of at least 38°C
shortness of breath
sore throat
sneezing and runny nose 
temporary loss of smell.

 

More information on Covid-19 can be found on the ministry website

 

What our customers say

Having taking my partner to Russell for the first time and having an absolutely amazing dinner at the Duke we got talking to a staff member and well one thing lead to another and we ended up booking The Duke for our wedding reception. The wedding coordinator Ida Birch was amazing her local knowledge and help in organising a wedding was irreplaceable. The staff were amazing from organising accommodation to setting up the Ball room for the reception. The whole night went with out a hitch, the food was to die, for such an amazing menu to chose from. I would definitely recommend The Duke as a wedding reception. Such professional, friendly, genuine staff and an amazing historical location in such a beautiful part of New Zealand. Friends, family and ourselves had such an amazing unforgettable night.

- Candace & Mick Gray,

Read More Reviews