Booking Policy

Securing Your Booking  Via Email or Phone
To secure a booking we require valid credit card details. A deposit equivalent to the first night's stay will be charged to confirm a booking. The balance for your stay will be charged on your departure. Visa, Mastercard and American Express are accepted, sorry no Diners.
 
Securing Your Booking  Via Internet Booking   
Accommodation at The Duke can be booked via several different websites, including direct booking via http://www.theduke.co.nz/.  Each of these websites has a different method of payment terms requested to secure bookings.  Please read carefully the amount you are paying.  Bookings direct through the Duke website will request full payment.
 

Cancellation
As changes to your reservation or cancellations affect us greatly, the following standard cancellation policy applies:
7-14 days : Charge 50% of total cost of booking
Less than 7 days : Charge 100% of total cost of booking
 

Check In & Out Times
Check In: 3pm (or alternate time by prior arrangement)
Check Out: 10-00am
 
Extra Person Charge
Extra person will be charged at $35.00 per night. Children 12 and under stay free of charge. 
 
Payment Terms
All transactions will be processed in New Zealand Dollars.
 

What our customers say

The Duke of Marlborough Hotel won our hearts from day one with their exceptional food and wine. With each visit we were wowed by the extensive menu, but most impressive were the team who work at The Duke. They are warm, hospitable and fun, and experts at what they do. Having expert advice from Ida with the wedding plans was invaluable; she is a wealth of local knowledge and creative ideas, making it a fun and stress free process. The magical setting of Russell gave us endless options for our service and photos, and it was fantastic to have the Duke’s beautiful veranda as a very attractive ‘plan B’ for the ceremony in case of rain (which is rare in Russell).Our day went seamlessly and we can’t recommend the Duke enough. We are thrilled to be part of the Duke family for life, and look forward to many return trips to visit our new friends in this jewel of the Bay of Islands.

- Rebecca & Dave, 9 April 2016

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