Booking Policy

Securing Your Booking  Via Email or Phone
To secure a booking we require valid credit card details. A deposit equivalent to the first night's stay will be charged to confirm a booking. The balance for your stay will be charged on your departure. Visa, Mastercard and American Express are accepted, sorry no Diners.
 
Securing Your Booking  Via Internet Booking   
Accommodation at The Duke can be booked via several different websites, including direct booking via http://www.theduke.co.nz/.  Each of these websites has a different method of payment terms requested to secure bookings.  Please read carefully the amount you are paying.  Bookings direct through the Duke website will request full payment.
 

Cancellation
As changes to your reservation or cancellations affect us greatly, the following standard cancellation policy applies:
7-14 days : Charge 50% of total cost of booking
Less than 7 days : Charge 100% of total cost of booking
 

Check In & Out Times
Check In: 3pm (or alternate time by prior arrangement)
Check Out: 10-00am
 
Extra Person Charge
Extra person will be charged at $35.00 per night. Children 12 and under stay free of charge. 
 
Payment Terms
All transactions will be processed in New Zealand Dollars.
 

What our customers say

Thank you so much for all the organising and sorting out of things you did in preparation for our wedding reception last Friday. Also thank you to the staff at the Duke so so much for their input with setting up and having things run smoothly on the night. It was brilliant! The food was amazing and the atmosphere was perfect, it was more than we could have imagined! We have had nothing but wonderful feedback. Everyone loved the food and the character of the Duke. We really enjoyed working with Ida and would easily recommend the Duke as a potential venue for occasions. Classy with character, thank you so much for making our day memorable and more!

- Helen and Kelly Ludlow,

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Qualmark | 4 Stars Hospitality New Zealand