What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Types of information we collect
We may request information in several areas of our website, including but not limited to, when you:
1. use our Online Reservations, newsletter subscription and brochure request;
2. submit enquiries and feedback forms;
3. response to different types of communications (e.g. Surveys, promotional offers, or reservation confirmations).
4. submit a job application
Purpose For Collection, Processing, and Disclosure:
The Data you provided may be collected and used by members for one or more of the following purposes:
1.Providing services such as processing a transaction (e.g. making a reservation, fulfilling a request for information, or completing a product order):
2.For marketing purposes, such as sending you updates on our latest promotions, including joint- and cross promotions with our business partners;
3.Performing market research via surveys to better serve your needs, improve the effectiveness of our website, your hotel experience, our various types of communications advertising campaigns, and/or promotional activities:
4.For identification and verification purposes;
5.When required or authorized by or under any law or any court order or any law enforcement agent or authority or any other government authority organisation or body to disclose the information:
6.or any other purpose, which is either necessary for or directly related to any of the above purposes.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site
What our customers say
We booked the Duke as our wedding venue around about 1.5 years before our wedding, the only thing we were on time with getting organized and I am so glad we did! Ida and the team could not have been more helpful, with customizing their already delicious menu plan, helping to remind us and organize all those details that are easy to overlook, with moving and removing people around rooms to suit various dates/requirements (we booked the hotel for 4 nights) The staff couldn't have been more helpful and attentive.The hotel itself is beautiful and the setting was just perfect for a wedding. We loved it so much we plan to come back every year for our anniversary!
- Laura & Bradley 3rd December 2016,Read More Reviews