Booking Policy

Securing Your Booking  Via Email or Phone
To secure a booking we require valid credit card details. A deposit equivalent to the first night's stay will be charged to confirm a booking. The balance for your stay will be charged on your departure. Visa, Mastercard and American Express are accepted, sorry no Diners.
 
Securing Your Booking  Via Internet Booking   
Accommodation at The Duke can be booked via several different websites, including direct booking via http://www.theduke.co.nz/.  Each of these websites has a different method of payment terms requested to secure bookings.  Please read carefully the amount you are paying.  Bookings direct through the Duke website will request full payment.

Cancellation
As changes to your reservation or cancellations affect us greatly, the following standard cancellation policy applies:
7-14 days : Charge 50% of total cost of booking
Less than 7 days : Charge 100% of total cost of booking
 

Check In & Out Times
Check In: 3pm (or alternate time by prior arrangement)
Check Out: 10-00am
 
Extra Person Charge
Extra person will be charged at $35.00 per night. Children 12 and under stay free of charge. 
 
Payment Terms
All transactions will be processed in New Zealand Dollars.
 

What our customers say

We are so glad we chose the Duke for our wedding day! All we really wanted was a waterfront ceremony, fantastic food and service, and to coordinate the day as easily as possible. The Duke absolutely delivered in all aspects and more! From our amazing wedding coordinator Ida, who was happy to answer as many emails as needed and officiated our wonderful ceremony, to Ellie the manager on the day who led impeccable service and was very approachable. The accommodation team were very prompt and friendly with emails and it was great to have so many guests staying close by on the day. The early check-in for the bride & groom the day before our big day was greatly appreciated with last minute planning and rehearsals up our sleeves! The food was seriously amazing and we had SO many comments about it, so thank you to the kitchen team! Thank you for the beautiful gift that was left for us on our wedding night, it was a wonderful surprise! I would absolutely recommend the Duke of Marlborough Hotel to any future couples looking for a wedding venue, fantastic value for money and great service all round. Thank you all so much, Amber & Braeden :)

- Amber & Braeden 9th February 2019,

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