Securing Your Booking Via Email or Phone
To secure a booking we require valid credit card details. A deposit equivalent to the first night's stay will be charged to confirm a booking. The balance for your stay will be charged on your departure. Visa, Mastercard and American Express are accepted, sorry no Diners.
Securing Your Booking Via Internet Booking
Accommodation at The Duke can be booked via several different websites, including direct booking via http://www.theduke.co.nz/. Each of these websites has a different method of payment terms requested to secure bookings. Please read carefully the amount you are paying. Bookings direct through the Duke website will request full payment.
Cancellation
As changes to your reservation or cancellations affect us greatly, the following standard cancellation policy applies:
7-14 days : Charge 50% of total cost of booking
Less than 7 days : Charge 100% of total cost of booking
Check In & Out Times
Check In: 3pm (or alternate time by prior arrangement)
Check Out: 10-00am
Extra Person Charge
Extra person will be charged at $35.00 per night. Children 12 and under stay free of charge.
Payment Terms
All transactions will be processed in New Zealand Dollars.
What our customers say
Dear Ida, Bridget, Anton, Dan and all your wonderful staff I simply had to write to pass on our heartfelt thanks. Our requests from overseas were many and varied, but mostly we wanted to create a wonderful, stress-free day, for ourselves and our guests. You all, together, made our day more than perfect. Our expectations were more than exceeded and we will never forget it. Your assistance with planning; not only the reception and accommodation at the Duke, but also the flowers, the makeup, the hair stylist, the photographer, the baby-sitter, and even the brunch the following day, made everything so uncomplicated. Our guests were thrilled with the venue, the wedding as a whole, and most prominent were the comments on the quality of the food. Each member of your staff were helpful, friendly and completely willing to assist us in all ways, without hesitation. We simply can't thank you enough for such a memorable few days at The Duke. We shall return, and probably with most of our guests.
- Maarea & Tim Sollart,
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