Booking Policy

Securing Your Booking  Via Email or Phone
To secure a booking we require valid credit card details. A deposit equivalent to the first night's stay will be charged to confirm a booking. The balance for your stay will be charged on your departure. Visa, Mastercard and American Express are accepted, sorry no Diners.
 
Securing Your Booking  Via Internet Booking   
Accommodation at The Duke can be booked via several different websites, including direct booking via http://www.theduke.co.nz/.  Each of these websites has a different method of payment terms requested to secure bookings.  Please read carefully the amount you are paying.  Bookings direct through the Duke website will request full payment.

Cancellation
As changes to your reservation or cancellations affect us greatly, the following standard cancellation policy applies:
7-14 days : Charge 50% of total cost of booking
Less than 7 days : Charge 100% of total cost of booking
 

Check In & Out Times
Check In: 3pm (or alternate time by prior arrangement)
Check Out: 10-00am
 
Extra Person Charge
Extra person will be charged at $35.00 per night. Children 12 and under stay free of charge. 
 
Payment Terms
All transactions will be processed in New Zealand Dollars.
 

What our customers say

My daughter Ashley married Andrew BartIey last weekend on 17.2.18 at the garden up the hill and then had their reception at the Duke and I am just contacting you to thank you and all your staff for doing such an amazing job on the day for all of us. The food was awesome and everyone had sufficient in choices and amounts and the wine seemed to do the trick quite nicely. However what really made the day super was your staff over the complete complex, Ida was great and your reception people were excellent but your function staff really made it a great experience they were so helpful, knowledgeable and efficient. Nothing was a bother even at the end of the night with the few swimmers and stragglers (including us) we never felt rushed or pressured to leave they just carried on cleaning up around us which was lovely. Karen Muir [Mother of Bride ] 17th February 2018

- Ashley & Andrew 17th February 2018,

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Qualmark | 4 Stars Hospitality New Zealand