Booking Policy

Securing Your Booking  Via Email or Phone
To secure a booking we require valid credit card details. A deposit equivalent to the first night's stay will be charged to confirm a booking. The balance for your stay will be charged on your departure. Visa, Mastercard and American Express are accepted, sorry no Diners.
 
Securing Your Booking  Via Internet Booking   
Accommodation at The Duke can be booked via several different websites, including direct booking via http://www.theduke.co.nz/.  Each of these websites has a different method of payment terms requested to secure bookings.  Please read carefully the amount you are paying.  Bookings direct through the Duke website will request full payment.

Cancellation
As changes to your reservation or cancellations affect us greatly, the following standard cancellation policy applies:
7-14 days : Charge 50% of total cost of booking
Less than 7 days : Charge 100% of total cost of booking
 

Check In & Out Times
Check In: 3pm (or alternate time by prior arrangement)
Check Out: 10-00am
 
Extra Person Charge
Extra person will be charged at $35.00 per night. Children 12 and under stay free of charge. 
 
Payment Terms
All transactions will be processed in New Zealand Dollars.
 

What our customers say

Mark and I would like to thank you, Bridget, Ida, Janna and all the Duke team for being so fabulous with the organisation of our wedding. Words cannot express how indebted we are to you all. This was not an easy wedding to organise, with having the Hindu ceremony at 1pm and then having to transform the hall for the reception at 5pm. However you all made it look so easy and everything was perfect. At the start of the reception, Bruce informed me that we were only 4 mins behind the schedule prepared months ago. To achieve this is testimony to the fabulous organisational skills of the rest of the Duke team. On the day, I knew I was in good hands and didn't have to worry about a thing. I have had so many great compliments about how fantastic the food was so would you please pass on my regards to the chef. The venison was delightful and simply melted in your mouth. From what I understand the canapés were a real hit with the guests too. Also thank you for being so accommodating with the Sri Lankan food for the Hindu ceremony. I have to say a big thank you for all the hard work you have all put over the last 9 months. You were so fantastic with coming up with solutions to any problem I had and so efficient at getting things organised. You were always ready to talk and never too busy. And of course all of this hard work was always done with a smile. When we chose to have the wedding at the Duke 11 months ago, it was because we loved the fabulous meals we had there and loved the decor and feel of the place. But let me tell you, the Duke now holds a very special place in our hearts and it is because of the fabulous team of people who we have gotten to know so well and who made our wedding day so special. Mark and I will be up there to visit from time to time and we have already planned to spend our wedding anniversary at the Duke too. Thank-you so much. Shivani & Mark

- Shivani & Mark 19th March 2016,

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