Booking Policy

Securing Your Booking  Via Email or Phone
To secure a booking we require valid credit card details. A deposit equivalent to the first night's stay will be charged to confirm a booking. The balance for your stay will be charged on your departure. Visa, Mastercard and American Express are accepted, sorry no Diners.
 
Securing Your Booking  Via Internet Booking   
Accommodation at The Duke can be booked via several different websites, including direct booking via http://www.theduke.co.nz/.  Each of these websites has a different method of payment terms requested to secure bookings.  Please read carefully the amount you are paying.  Bookings direct through the Duke website will request full payment.

Cancellation
As changes to your reservation or cancellations affect us greatly, the following standard cancellation policy applies:
7-14 days : Charge 50% of total cost of booking
Less than 7 days : Charge 100% of total cost of booking
 

Check In & Out Times
Check In: 3pm (or alternate time by prior arrangement)
Check Out: 10-00am
 
Extra Person Charge
Extra person will be charged at $35.00 per night. Children 12 and under stay free of charge. 
 
Payment Terms
All transactions will be processed in New Zealand Dollars.
 

What our customers say

Thank you so so much for all your help planning our wedding and for being an absolute star on the day setting up for us. Everything was so easy and fun! Ida you were an absolute pleasure to deal with and all the staff were amazing on the night of our wedding as well. Everyone commented on how amazing the food was and that their drinks were topped up all night! The venue of The Duke....well what can I say, it's just magical, it's such a gorgeous place and we loved it so much!! The rooms as well were lovely and all the little touches the staff added to our room were wonderful!! The new deck up on the second story is so dreamy for beautiful wedding photos. I could go on and on but in a nut-shell we wouldn't change a single thing, we loved our wedding so much and The Duke made it so special for us, it's simply The Best!!! Katie and Stefan

- Katie and Stefan 16th March 2018,

Read More Reviews
Qualmark | 4 Stars