Securing Your Booking Via Email or Phone
To secure a booking we require valid credit card details. A deposit equivalent to the first night's stay will be charged to confirm a booking. The balance for your stay will be charged on your departure. Visa, Mastercard and American Express are accepted, sorry no Diners.
Securing Your Booking Via Internet Booking
Accommodation at The Duke can be booked via several different websites, including direct booking via http://www.theduke.co.nz/. Each of these websites has a different method of payment terms requested to secure bookings. Please read carefully the amount you are paying. Bookings direct through the Duke website will request full payment.
As changes to your reservation or cancellations affect us greatly, the following standard cancellation policy applies:
7-14 days : Charge 50% of total cost of booking
Less than 7 days : Charge 100% of total cost of booking
Check In & Out Times
Check In: 3pm (or alternate time by prior arrangement)
Check Out: 10-00am
Extra Person Charge
Extra person will be charged at $35.00 per night. Children 12 and under stay free of charge.
All transactions will be processed in New Zealand Dollars.
What our customers say
Firstly, I wanted to say a big thank you to Ida! From the initial contact many months ago right through to the day before, you have been nothing but attentive and fantastic. You catered to any queries Shae or I had and were always so quick to respond. Working with you in the lead up to our special day was nothing but a pleasure. I also wanted to thank Tim and his wonderful team on the day. They were on beck and call the whole evening, the glasses were always topped up, the meal service was great and the set up and clearing of tables was spot on. I've heard nothing but praises from all our guests about the service and food from your team so thank you, you did such a great job. Can you please also pass on my thanks to anyone else that helped out behind the scenes, whether it was in the kitchen, housekeeping or in the office. Everyone that played a part in our special day deserves a cheers from us! The main thing Shae and I wanted was a laid back, stress free and enjoyable evening with our beautiful family and friends and this is exactly what we had. Everyone had such a great time and that mainly falls back on you guys and the service you offer at the Duke of Marlborough so from Shamus, myself and our parents, I extend our thanks.
- Shamus and Alysha MacInnes,Read More Reviews