Booking Policy

Securing Your Booking  Via Email or Phone
To secure a booking we require valid credit card details. A deposit equivalent to the first night's stay will be charged to confirm a booking. The balance for your stay will be charged on your departure. Visa, Mastercard and American Express are accepted, sorry no Diners.
 
Securing Your Booking  Via Internet Booking   
Accommodation at The Duke can be booked via several different websites, including direct booking via http://www.theduke.co.nz/.  Each of these websites has a different method of payment terms requested to secure bookings.  Please read carefully the amount you are paying.  Bookings direct through the Duke website will request full payment.

Cancellation
As changes to your reservation or cancellations affect us greatly, the following standard cancellation policy applies:
7-14 days : Charge 50% of total cost of booking
Less than 7 days : Charge 100% of total cost of booking
 

Check In & Out Times
Check In: 3pm (or alternate time by prior arrangement)
Check Out: 10-00am
 
Extra Person Charge
Extra person will be charged at $50.00 per night. Children 12 years and under stay free of charge if using existing bedding configuration.
 
Payment Terms
All transactions will be processed in New Zealand Dollars.
 

What our customers say

We had an absolute awesome time. One we will never forget. We would like to thank Ida, Ellie, Nicole,Di and all the wonderful staff who kept the drinks and food flowing. The food and the view were amazing and it was truly our fairytale wedding. We cannot thank you all enough for such a stress free relaxed day. The staff were all so helpful, especially the cleaners, our room was spacious and very clean not to mention the view was just breathtaking. It will be a day that our family and friends will cherish as they are still talking about it two weeks later. To the Duke of Marlborough Russell , Bay of lslands we salute you!!! Thank you so much for everything. We had a fantastic wedding! Naremin and Cory xo

- Naremin & Cory 5th October 2019,

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