Booking Policy

Securing Your Booking  Via Email or Phone
To secure a booking we require valid credit card details. A deposit equivalent to the first night's stay will be charged to confirm a booking. The balance for your stay will be charged on your departure. Visa, Mastercard and American Express are accepted, sorry no Diners.
 
Securing Your Booking  Via Internet Booking   
Accommodation at The Duke can be booked via several different websites, including direct booking via http://www.theduke.co.nz/.  Each of these websites has a different method of payment terms requested to secure bookings.  Please read carefully the amount you are paying.  Bookings direct through the Duke website will request full payment.

Cancellation
As changes to your reservation or cancellations affect us greatly, the following standard cancellation policy applies:
7-14 days : Charge 50% of total cost of booking
Less than 7 days : Charge 100% of total cost of booking
 

Check In & Out Times
Check In: 3pm (or alternate time by prior arrangement)
Check Out: 10-00am
 
Extra Person Charge
Extra person will be charged at $35.00 per night. Children 12 and under stay free of charge. 
 
Payment Terms
All transactions will be processed in New Zealand Dollars.
 

What our customers say

I would just like to start by thanking Ida, and all the wonderful staff at the Duke of Marlborough in Russell for helping to bring our dream wedding day to life. Ida has been a huge help towards the organisation of everything; her communication was great and nothing was ever a problem. We communicated a lot via email and she was always super prompt at getting back to all of my questions. On the wedding day the Ellie and the Duke staff were super friendly and helpful, and again nothing was a problem. Ellie and the staff at the Duke set up the reception room beautifully and it was exactly how I had been picturing it. All our guests commented on how beautiful the room looked on the night. The staff were super organised, having it all set up the morning of, and then had everything packed down that night (the bride and groom didn’t need to lift a finger). Having one less stress of setting up and packing down on the day is amazing!! The food! Absolutely everyone who attended our wedding just loved the food. It was all cooked and presented perfectly. Having the full table service meant people were able to sit and chat and enjoy their time together. The amount of lovely comments we got regarding the food was incredible. My husband and I would totally recommend the Duke of Marlborough to anyone who is thinking about planning a wedding. The setting is outstanding, the weather we had was perfect, and the whole day was honestly faultless. It was such a stress free day thanks to all the helpful staff at the Duke, and we cannot thank them enough! The Duke of Marlborough is defiantly the place to get married- 10/10 for the whole experience! Thanks again, Mr & Mrs Egli xxxx

- Macey and Bram 23rd March 2019,

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